ISO 20000 Certification - Information technology - Service management
The ISO 20000 standard lets any organization assure its customers and investors of the integrity and security of its activities through ongoing improvement of IT quality and services.
Based on the Information Technology Infrastructure Library (ITIL), this standardization provides certified organizations with added value in terms of quality and productivity.
The Optimiso solution lets you:
- Describe all the processes and procedures as well as all the documentation required by the standard,
- Identify and describe all the risks and controls of information systems,
- Describe and implement oversight,
- Define the jobs and responsibilities of IT department members,
- Provide ongoing improvement: processing corrective and preventive actions, suggestions, managing non-compliance, incident management, etc.